Support services
While you normally run and manage Atomia yourself, on your own infrastructure, sometimes you will of course have technical questions about the platform or need help of some sort. This is where our experienced and friendly support team comes in.
By default, every company licensing the Atomia platform gets access to email support during European office hours. However, we do offer additional tiers of support if your business requires it.
| Tier 1 | Tier 2 | Tier 3 | |
|---|---|---|---|
| Email support | + | + | + |
| Phone support | + | + | |
| Office-hour support | + | + | + |
| 24/7 support | + | + | |
| Priority lane & SLA | + |
Default tier
The third tier is our super mega atomic enterprise support option, and can be customized according to your specific needs. Please feel welcome to contact us for more detailed information about what we can offer you.